ipSCAPE Status Table

All Systems Operational

Uptime over the past 90 days. View historical uptime.
AU5 ? Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
AU7 Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
AU8 Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - AU5 Aug 4, 2025 21:00-22:00 AEST

We will be performing scheduled maintenance on the AU5 infrastructure services. During this time, there will be a brief downtime of approximately 5–10 minutes between 9:00 PM and 9:20 PM AEST.

Users operating during the maintenance window are not required to take any specific action, as services will resume automatically.

This maintenance is necessary to ensure the continued reliability and performance of our services.

If you experience issues during the maintenance window, please do not log tickets. However, if you encounter any issues outside of these hours, please contact the ipSCAPE support team by submitting a ticket via our portal at https://ipscape.atlassian.net/servicedesk/customer/portal/5 or by calling the Service Desk at 1300 477 227, option 2.

Thank you for your patience and support.
Posted on Jul 31, 2025 - 09:35 AEST
Jul 31, 2025
Release Notification for AU5 and AU8 Customers
Completed - The scheduled maintenance has been completed.
Jul 31, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 21:00 AEST
Scheduled - We will be performing emergency maintenance activity on the AU5 and AU8 environments to deploy release Version 8.41.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Jul 18, 14:52 AEST
Jul 30, 2025
Release Notification for AU7 Customers
Completed - The scheduled maintenance has been completed.
Jul 30, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 AEST
Scheduled - We will be performing maintenance activity on the AU7 environment to deploy release Version 8.41.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Jul 18, 14:52 AEST
Jul 29, 2025
Jul 28, 2025
Maintenance Notification for All Customers
Completed - The scheduled maintenance has been completed.
Jul 28, 23:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 AEST
Scheduled - We will be performing a scheduled maintenance activity in accordance with Microsoft’s announcement regarding the retirement of Basic SKU Public IP addresses. For more details, please refer to the official update:

https://azure.microsoft.com/en-gb/updates?id=upgrade-to-standard-sku-public-ip-addresses-in-azure-by-30-september-2025-basic-sku-will-be-retired

During this window, active calls may be disconnected when the change is initiated between 11:00 PM and 11:10 PM. An additional downtime of up to 3 minutes may occur between 11:10 PM and 11:45 PM.

This change is performed on the connectivity service between the IPscape application and our telco providers over the private network. As per the design, a failover to the public internet will occur automatically. Therefore, we do not anticipate any call failures between 11:15 PM and 11:45 PM.

Users operating during the maintenance window are not required to perform any specific action, as services will resume automatically.

If you experience issues during the maintenance window, please do not log tickets. However, if you experience any issues outside of these hours, please get in touch with the ipSCAPE support team by submitting a ticket via our portal at https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact the Service Desk at #1300 477 227, option 2.

Thank you for your patience and support.
Jul 18, 14:51 AEST
Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
Release Notification for AU5 and AU8 Customers
Completed - The scheduled maintenance has been completed.
Jul 17, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 AEST
Scheduled - We will be performing emergency maintenance activity on the AU5 and AU8 environments to deploy release Version 8.40.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Jul 9, 16:53 AEST
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