ipSCAPE Status Table
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ServiceAU5AU7AU8
Workspace
Agent Toolbar
CTI Adaptor
Web Connect Softphone - Agent Toolbar
Web Connect Softphone - CTI Adaptor
Live Reports
Voice
Telco
Chat
Email
Database
API
Webhooks and Triggers
Vault

All Systems Operational

Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Release Notification for AU8 Customers
Completed - The scheduled maintenance has been completed.
Apr 3, 02:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:00 AEDT
Scheduled - We will be performing maintenance activity on the AU8 environment to upgrade the application version to 8.35.

There is no planned downtime expected during the implementation window.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

If you receive the notification from ipSCAPE for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with ipSCAPE support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Mar 25, 12:45 AEDT
Release Notification for AU5 Customers
Completed - The scheduled maintenance has been completed.
Apr 3, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:01 AEDT
Scheduled - We will be performing maintenance activity on the AU5 environment to upgrade the application version to 8.35.

There is no planned downtime expected during the implementation window.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

If you receive the notification from ipSCAPE for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with ipSCAPE support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Mar 24, 14:07 AEDT
Apr 2, 2025
Release Notification for AU7 Customers
Completed - The scheduled maintenance has been completed.
Apr 2, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 AEDT
Scheduled - We will be performing maintenance activity on the AU7 environment to upgrade the application version to 8.35.

There is no planned downtime expected during the implementation window.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

If you receive the notification from ipSCAPE for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with ipSCAPE support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Mar 24, 14:06 AEDT
Apr 1, 2025
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
National Telco Issue
Resolved - This incident has now been resolved.
Mar 25, 11:01 AEDT
Monitoring - Service has been restored and we are monitoring for the next hour before we mark this incident as resolved.
Mar 25, 09:55 AEDT
Identified - Outbound calls traversing through IPscape’s upstream carriers have been experiencing a fault since 9:10am.
We are working with our carrier partner to mitigate this issue asap.
Mar 25, 09:20 AEDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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