ipSCAPE Status Table

All Systems Operational

Uptime over the past 90 days. View historical uptime.
AU5 ? Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
AU7 Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
AU8 Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 18, 2025

No incidents reported today.

Jun 17, 2025
Release Notification 8.37 - AU5
Completed - The scheduled maintenance has been completed.
Jun 17, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 15:48 AEST
Scheduled - We will be performing maintenance activity on the AU5 environment to upgrade the application version to 8.37

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Jun 17, 15:48 AEST
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
AU8 Maintenance Notification - Security Patches Round 2
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 AEST
Scheduled - We will be performing scheduled maintenance during this period to deploy security patch updates on the AU8 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2
May 23, 17:39 AEST
Jun 5, 2025
AU8 Maintenance Notification - Security Patches Round 1
Completed - The scheduled maintenance has been completed.
Jun 5, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 AEST
Scheduled - We will be performing scheduled maintenance during this period to deploy security patch updates on the AU8 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2
May 23, 17:38 AEST
Jun 4, 2025
Hotfix Notification - AU7
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 09:30 AEST
Scheduled - A hotfix will be deployed to address issues with a call allocation fault, performance of the email module in workspace and wallboard errors.

Affected customers will be notified directly via their SUPD ticket reference.

There is no planned downtime during this maintenance.

Users with the IPscape application open will receive a "new update is available" notification.

Please accept the notification and continue your operations as usual. No further action is required.
Jun 3, 16:42 AEST
AU7 Maintenance Notification - Security Patches Round 2
Completed - The scheduled maintenance has been completed.
Jun 4, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 AEST
Scheduled - We will be performing scheduled maintenance during this period to deploy security patch updates on the AU7 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2
May 23, 17:37 AEST
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