Live Reports and Wallboards - Intermittent Display Issues
Update - We have identified a fix for this issue.

We will provide next steps via the support tickets raised and are conducting further assessment on the root cause.
Nov 05, 2026 - 18:55 AEDT
Update - We are continuing to work on a fix for this issue.
Nov 05, 2026 - 17:09 AEDT
Update - The engineers are continuing to work on a fix for this issue.

We will continue to provide updates through support tickets raised and via this Status Page.

We will provide further update by 8am tomorrow morning.
Nov 05, 2026 - 17:08 AEDT
Identified - The issue causing intermittent problems with the Live Reports and Wallboards failing has been identified and the Engineers are preparing a fix for deployment.

We will provide next update at 4pm today.
Nov 05, 2026 - 14:14 AEDT
Update - We are continuing to investigate this issue with highest priority.

We will provide further update before 2pm.
Nov 05, 2026 - 12:56 AEDT
Investigating - We are aware of intermittent issues customers are experiencing with the Live Reports not displaying which were reported from 8:30am this morning.

The issue is being investigated by the IPSCAPE engineers with the highest priority.

The next update will be in 60mins.
Nov 05, 2026 - 11:39 AEDT
Uptime over the past 90 days. View historical uptime.
AU5 Degraded Performance
Workspace Operational
Agent Toolbar Operational
CTI Adaptor Operational
Web Connect Softphone - Agent Toolbar Operational
Web Connect Softphone - CTI Adaptor Operational
Live Reports Degraded Performance
Voice Operational
Telco Operational
Chat Operational
Email Operational
Database Operational
API Operational
Webhooks and Triggers Operational
Vault Operational
AU7 Degraded Performance
Workspace Operational
Agent Toolbar Operational
CTI Adaptor Operational
Web Connect Softphone - Agent Toolbar Operational
Web Connect Softphone - CTI Adaptor Operational
Live Reports Degraded Performance
Voice Operational
Telco Operational
Chat Operational
Email Operational
Database Operational
API Operational
Webhooks and Triggers Operational
Vault Operational
AU8 Degraded Performance
Workspace Operational
Agent Toolbar Operational
CTI Adaptor Operational
Web Connect Softphone - Agent Toolbar Operational
Web Connect Softphone - CTI Adaptor Operational
Live Reports Degraded Performance
Voice Operational
Chat Operational
Email Operational
Database Operational
API Operational
Webhooks and Triggers Operational
Telco Operational
Vault Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2026

Release Notification for AU5 and AU8 Customers
Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 AEDT
Scheduled - We will be performing maintenance activity on the AU5 and AU8 environments to deploy release Version 8.58.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Oct 30, 10:42 AEDT

Nov 4, 2026

Release Notification for AU7 Customers
Completed - The scheduled maintenance has been completed.
Nov 4, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 AEDT
Scheduled - We will be performing maintenance activity on the AU7 environment to deploy release Version 8.58.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Oct 30, 10:41 AEDT

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage