ipSCAPE Status Table

All Systems Operational

Uptime over the past 90 days. View historical uptime.
AU5 Operational
90 days ago
100.0 % uptime
Today
Workspace Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor Operational
90 days ago
100.0 % uptime
Today
Live Reports Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Telco Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers Operational
90 days ago
100.0 % uptime
Today
Vault Operational
90 days ago
100.0 % uptime
Today
AU7 Operational
90 days ago
100.0 % uptime
Today
Workspace Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor Operational
90 days ago
100.0 % uptime
Today
Live Reports Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Telco Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers Operational
90 days ago
100.0 % uptime
Today
Vault Operational
90 days ago
100.0 % uptime
Today
AU8 Operational
90 days ago
100.0 % uptime
Today
Workspace Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor Operational
90 days ago
100.0 % uptime
Today
Live Reports Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers Operational
90 days ago
100.0 % uptime
Today
Telco Operational
90 days ago
100.0 % uptime
Today
Vault Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Hot Fix Notification All Environments Jul 14, 2026 09:00-09:10 AEST

A patch will be deployed to resolve an issue with the CTI Adaptor where DTMF transfers can not be entered during a workflow transfer.

There is no planned downtime during this maintenance.

Agents and Workspace Users with the IPscape application open will receive a "new update is available" notification. Please click OK or refresh your browser when ready. No further action is required.
Posted on Jul 10, 2026 - 13:41 AEST
Jul 11, 2026

No incidents reported today.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Release Notification for AU5 and AU8 Customers
Completed - The scheduled maintenance has been completed.
Jul 9, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 AEST
Scheduled - We will be performing maintenance activity on the AU5 and AU8 environments to deploy release Version 8.54.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Jul 6, 10:47 AEST
Jul 8, 2026
Release Notification for AU7 Customers
Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 AEST
Scheduled - We will be performing maintenance activity on the AU7 environment to deploy release Version 8.54.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Jul 6, 10:46 AEST
Jul 7, 2026
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
AU5 Maintenance Notification - Security Patches Round 2
Completed - The scheduled maintenance has been completed.
Jul 2, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 AEST
Scheduled - We will be performing scheduled maintenance during this period to deploy security patch updates on the AU7 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9PM and 10PM, users may need to refresh their sessions. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2
Jun 29, 11:29 AEST
AU5 Maintenance Notification - Security Patches Round 1
Completed - The scheduled maintenance has been completed.
Jul 2, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 AEST
Scheduled - We will be performing scheduled maintenance during this period to deploy security patch updates on the AU5 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9PM and 10PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated, however users may experience a few minutes of disruption at 9pm.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2
Jun 29, 11:28 AEST
Jul 1, 2026
Jun 30, 2026
AU7 Maintenance Notification - Security Patches Round 2
Completed - The scheduled maintenance has been completed.
Jun 30, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 AEST
Scheduled - We will be performing scheduled maintenance during this period to deploy security patch updates on the AU7 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9PM and 10PM, users may need to refresh their sessions. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2
Jun 29, 11:24 AEST
AU7 Maintenance Notification - Security Patches Round 1
Completed - The scheduled maintenance has been completed.
Jun 30, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:00 AEST
Scheduled - We will be performing scheduled maintenance during this period to deploy security patch updates on the AU7 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 10 PM and 10.30PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated, however users may experience a few minutes of disruption at 10pm.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2
Jun 29, 11:23 AEST
Jun 29, 2026
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

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