ipSCAPE Status Table

All Systems Operational

Uptime over the past 90 days. View historical uptime.
AU5 ? Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
AU7 Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
AU8 Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Release Notification for AU7 Customers Apr 29, 2025 21:00 - Apr 30, 2025 01:00 AEST

We will be performing maintenance activity on the AU7 environment to upgrade the application version to 8.36.

There is no planned downtime expected during the implementation window.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

If you receive the notification from ipSCAPE for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with ipSCAPE support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Posted on Apr 22, 2025 - 14:10 AEST

Release Notification for AU5 and AU8 Customers May 1, 2025 21:00 - May 2, 2025 02:00 AEST

We will be performing maintenance activity on the AU5 and AU8 environments to upgrade the application version to 8.36.

There is no planned downtime expected during the implementation window.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

If you receive the notification from ipSCAPE for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with ipSCAPE support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Posted on Apr 22, 2025 - 14:10 AEST

Infrastructure Maintenance - AU7 May 5, 2025 22:00-23:00 AEST

We will be performing scheduled maintenance on the AU7 infrastructure services. During this time, there will be a brief downtime up to 10 mins between 10:00 PM and 10:20 PM AEST. Users operating during the maintenance window are not required to perform any specific action, as services will resume automatically.

This maintenance is necessary to ensure the continued reliability and performance of our services.

If you experience issues during the maintenance window, please do not log tickets. However, if you experience any issues outside of these hours, please get in touch with the ipSCAPE support team by submitting a ticket via our portal at https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact the Service Desk at #1300 477 227, option 2.

Thank you for your patience and support.
Posted on Apr 24, 2025 - 15:38 AEST
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Infrastructure Maintenance - AU5
Completed - The scheduled maintenance has been completed.
Apr 22, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:00 AEST
Scheduled - We will be performing scheduled maintenance on the AU5 infrastructure services. During this time, there will be a brief downtime lasting a few seconds between 9:00 PM and 9:30 PM AEST. Users operating during the maintenance window are not required to perform any specific action, as services will resume automatically.

This maintenance is necessary to ensure the continued reliability and performance of our services.

If you experience issues during the maintenance window, please do not log tickets. However, if you experience any issues outside of these hours, please get in touch with the ipSCAPE support team by submitting a ticket via our portal at https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact the Service Desk at #1300 477 227, option 2.

Thank you for your patience and support.
Apr 15, 17:41 AEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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