ipSCAPE Status Table

All Systems Operational

AU5 ? Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
AU7 Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
AU8 Operational
90 days ago
100.0 % uptime
Today
Workspace ? Operational
90 days ago
100.0 % uptime
Today
Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - Agent Toolbar ? Operational
90 days ago
100.0 % uptime
Today
Web Connect Softphone - CTI Adaptor ? Operational
90 days ago
100.0 % uptime
Today
Live Reports ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks and Triggers ? Operational
90 days ago
100.0 % uptime
Today
Telco ? Operational
90 days ago
100.0 % uptime
Today
Vault ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Release Notification for AU5 and AU8 Customers May 26, 2025 21:00 - May 27, 2025 02:00 AEST

We will be performing maintenance activity on the AU5 and AU8 environments to upgrade the application version to 8.37.

There is no planned downtime expected during the implementation window.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

If you receive the notification from ipSCAPE for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with ipSCAPE support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html

Posted on May 19, 2025 - 13:52 AEST

AU5 Maintenance Notification - Security Patches Round 1 May 28, 2025 21:00 - May 29, 2025 00:00 AEST

We will be performing scheduled maintenance during this period to deploy security patch updates on the AU5 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2.

Posted on May 23, 2025 - 17:33 AEST

AU5 Maintenance Notification - Security Patches Round 2 May 29, 2025 21:00 - May 30, 2025 00:00 AEST

We will be performing scheduled maintenance during this period to deploy security patch updates on the AU5 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2

Posted on May 23, 2025 - 17:34 AEST

AU7 Maintenance Notification - Security Patches Round 1 Jun 2, 2025 22:00 - Jun 3, 2025 01:00 AEST

We will be performing scheduled maintenance during this period to deploy security patch updates on the AU7 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2.

Posted on May 23, 2025 - 17:35 AEST

AU7 Maintenance Notification - Security Patches Round 2 Jun 3, 2025 22:00 - Jun 4, 2025 01:00 AEST

We will be performing scheduled maintenance during this period to deploy security patch updates on the AU7 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2

Posted on May 23, 2025 - 17:37 AEST

AU8 Maintenance Notification - Security Patches Round 1 Jun 4, 2025 21:00 - Jun 5, 2025 00:00 AEST

We will be performing scheduled maintenance during this period to deploy security patch updates on the AU8 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2

Posted on May 23, 2025 - 17:38 AEST

AU8 Maintenance Notification - Security Patches Round 2 Jun 5, 2025 21:00 - Jun 6, 2025 00:00 AEST

We will be performing scheduled maintenance during this period to deploy security patch updates on the AU8 environment, following Microsoft’s recommendations.

These patches are essential to address critical vulnerabilities and ensure all available patches are up to date.

If there are any active web sessions between 9 PM and 10 PM, users will need to refresh their sessions by logging back into the system. Active voice calls will not be terminated.

In the event of a rollback, customers will be notified in advance via the status page.

If you experience issues during the maintenance window, please refrain from logging tickets. However, if you encounter any issues outside of these hours, please contact the IPscape support team by submitting a ticket via our portal here or by calling the Service Desk at 1300 477 227, option 2

Posted on May 23, 2025 - 17:39 AEST
May 25, 2025

No incidents reported today.

May 24, 2025

No incidents reported.

May 23, 2025
Completed - The scheduled maintenance has been completed.
May 23, 10:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 AEST
Scheduled - A hotfix will be deployed to address an issue with the call allocation for inbound calls.

Affected customers will be notified directly via their SUPD ticket reference.

During the maintenance window, users with the IPscape application open will receive a "new update is available" notification. Please accept the notification and continue your operations as usual. No further action is required.

May 23, 09:29 AEST
May 22, 2025

No incidents reported.

May 21, 2025
Completed - The scheduled maintenance has been completed.
May 21, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 AEST
Scheduled - We will be performing maintenance activity on the AU7 environment to upgrade the application version to 8.37.

There is no planned downtime expected during the implementation window.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

If you receive the notification from ipSCAPE for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with ipSCAPE support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html

May 19, 13:51 AEST
May 20, 2025
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.