Global Microsoft Outage Affecting Email Channels and Ticket Updates
Identified - We are aware of a known issue with Microsoft causing an ongoing global outage, which is affecting ticket creation and updates submitted via email.

https://status.cloud.microsoft/m365/

Impact:
Tickets raised or updated via email are not being received at this time.

Email channels using Microsoft accounts are also impacted.

The portal remains fully operational — please raise or update tickets via the portal during this outage.

Please contact our support line on 1300 477 227 for any support enquiries.
Nov 13, 2026 - 09:24 AEDT
Uptime over the past 90 days. View historical uptime.
AU5 Partial Outage
Workspace Operational
Agent Toolbar Operational
CTI Adaptor Operational
Web Connect Softphone - Agent Toolbar Operational
Web Connect Softphone - CTI Adaptor Operational
Live Reports Operational
Voice Operational
Telco Operational
Chat Operational
Email Partial Outage
Database Operational
API Operational
Webhooks and Triggers Operational
Vault Operational
AU7 Partial Outage
Workspace Operational
Agent Toolbar Operational
CTI Adaptor Operational
Web Connect Softphone - Agent Toolbar Operational
Web Connect Softphone - CTI Adaptor Operational
Live Reports Operational
Voice Operational
Telco Operational
Chat Operational
Email Partial Outage
Database Operational
API Operational
Webhooks and Triggers Operational
Vault Operational
AU8 Partial Outage
Workspace Operational
Agent Toolbar Operational
CTI Adaptor Operational
Web Connect Softphone - Agent Toolbar Operational
Web Connect Softphone - CTI Adaptor Operational
Live Reports Operational
Voice Operational
Chat Operational
Email Partial Outage
Database Operational
API Operational
Webhooks and Triggers Operational
Telco Operational
Vault Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 13, 2026

Unresolved incident: Global Microsoft Outage Affecting Email Channels and Ticket Updates.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

Live Reports and Wallboards - Intermittent Display Issues
Resolved - This incident has been resolved, if you have continuing issues with any Reports please reach out to the Support Team.

We will provide a post incident report for this issue via the Support tickets.
Nov 11, 15:41 AEDT
Update - We released a patch last night at 9.00pm AEDST.

This maintenance may not fully resolve all of the Live Report issues and our Customer Success team will reach out with further updates via the tickets.
Nov 11, 08:42 AEDT
Monitoring - We are performing patch maintenance this evening. This patch will improve refresh issues, and resolve the current issues with the Campaign Dialler Performance and Dialler Performance Wallboards.

Agent users will not be logged out and voice connections will not be affected.

This maintenance may not fully resolve all of the Live Report issues and our Customer Success team will reach out with further updates via the tickets.
Nov 10, 21:01 AEDT
Update - We will be deploying a patch this evening at 9.00pm AEDST. There will be no downtime.

This patch will improve refresh issues, and resolve the current issues with the Campaign Dialler Performance and Dialler Performance Wallboards.

Agent users will not be logged out and voice connections will not be affected.

This maintenance may not fully resolve all of the Live Report issues and our Customer Success team will reach out with further updates via the tickets.
Nov 10, 17:04 AEDT
Update - We are testing a fix now and will deploy this later today if testing is passed.

Next update will be by 2pm today.
Nov 10, 11:48 AEDT
Update - We are testing a fix for the issue with the Live Reports. We will provide further update this afternoon as we progress.
Nov 9, 12:30 AEDT
Update - We will be conducting configuration maintenance at 2.30pm today AEDST. There will be no downtime.

Workspace users will be logged out but will be able to log back in immediately.

Agent users will not be logged out and voice connections will not be affected.

This maintenance may not fully resolve all of the Live Report issues and our Engineers are continuing to investigate.
Nov 6, 13:48 AEDT
Update - We continue to treat the resolution of this issue as our highest priority.

We will keep customers informed through regular ticket updates, and our Customer Success team will continue to engage directly with customer stakeholders to provide updates and ensure they remain informed of our progress.
Nov 6, 10:30 AEDT
Update - We have identified a possible fix for this issue.

We will provide next steps via the support tickets raised and are conducting further assessment on the root cause.
Nov 5, 18:55 AEDT
Update - We are continuing to work on a fix for this issue.
Nov 5, 17:09 AEDT
Update - The engineers are continuing to work on a fix for this issue.

We will continue to provide updates through support tickets raised and via this Status Page.

We will provide further update by 8am tomorrow morning.
Nov 5, 17:08 AEDT
Identified - The issue causing intermittent problems with the Live Reports and Wallboards failing has been identified and the Engineers are preparing a fix for deployment.

We will provide next update at 4pm today.
Nov 5, 14:14 AEDT
Update - We are continuing to investigate this issue with highest priority.

We will provide further update before 2pm.
Nov 5, 12:56 AEDT
Investigating - We are aware of intermittent issues customers are experiencing with the Live Reports not displaying which were reported from 8:30am this morning.

The issue is being investigated by the IPSCAPE engineers with the highest priority.

The next update will be in 60mins.
Nov 5, 11:39 AEDT

Nov 10, 2026

Nov 9, 2026

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Nov 5, 2026

Release Notification for AU5 and AU8 Customers
Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 AEDT
Scheduled - We will be performing maintenance activity on the AU5 and AU8 environments to deploy release Version 8.58.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Oct 30, 10:42 AEDT

Nov 4, 2026

Release Notification for AU7 Customers
Completed - The scheduled maintenance has been completed.
Nov 4, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 AEDT
Scheduled - We will be performing maintenance activity on the AU7 environment to deploy release Version 8.58.

There is no planned downtime expected during the implementation of the change.

If you receive the notification from IPscape for the upgrade after the release is deployed, please click OK or refresh your browser.

If you do experience issues during the window, please do not log tickets, however if you experience any issues outside of these hours, please get in touch with IPscape support team by submitting a ticket via our portal https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact Service Desk at #1300 477 227 option 2.

In the event of a rollback, downtime is expected and customers will be notified prior to the rollback via the status page.

Release notes for this release can be accessed via - https://knowledgehub.ipscape.com/Workspace/ipSCAPE-Release-Notes.1639710770.html
Oct 30, 10:41 AEDT

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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