Scheduled
A patch will be deployed to resolve an issue with the CTI Adaptor where DTMF transfers can not be entered during a workflow transfer.
There is no planned downtime during this maintenance.
Agents and Workspace Users with the IPscape application open will receive a "new update is available" notification. Please click OK or refresh your browser when ready. No further action is required.
Posted Jul 10, 2026 - 13:41 AEST
This scheduled maintenance affects: AU5 (Workspace, Agent Toolbar, CTI Adaptor, Web Connect Softphone - Agent Toolbar, Web Connect Softphone - CTI Adaptor, Live Reports, Voice, Telco, Chat, Email, Database, API, Webhooks and Triggers, Vault), AU7 (Workspace, Agent Toolbar, CTI Adaptor, Web Connect Softphone - Agent Toolbar, Web Connect Softphone - CTI Adaptor, Live Reports, Voice, Telco, Chat, Email, Database, API, Webhooks and Triggers, Vault), and AU8 (Workspace, Agent Toolbar, CTI Adaptor, Web Connect Softphone - Agent Toolbar, Web Connect Softphone - CTI Adaptor, Live Reports, Voice, Chat, Email, Database, API, Webhooks and Triggers, Telco, Vault).