Scheduled
We will be performing scheduled maintenance on the AU5, AU7 and AU8 infrastructure services.
There will be no system downtime during this maintenance, however scheduled reports and email fetching may take longer than usual during than usual.
Users operating during the maintenance window are not required to take any specific action, and email and scheduled report services will resume automatically.
This maintenance is necessary to ensure the continued reliability and performance of our services.
If you experience issues during the maintenance window, please do not log tickets. However, if you encounter any issues outside of these hours, please contact the ipSCAPE support team by submitting a ticket via our portal at https://ipscape.atlassian.net/servicedesk/customer/portal/5 or by calling the Service Desk at 1300 477 227, option 2.
Posted Jul 21, 2026 - 14:59 AEST
This scheduled maintenance affects: AU5 (Workspace, Agent Toolbar, CTI Adaptor, Web Connect Softphone - Agent Toolbar, Web Connect Softphone - CTI Adaptor, Live Reports, Voice, Telco, Chat, Email, Database, API, Webhooks and Triggers, Vault), AU7 (Workspace, Agent Toolbar, CTI Adaptor, Web Connect Softphone - Agent Toolbar, Web Connect Softphone - CTI Adaptor, Live Reports, Voice, Telco, Chat, Email, Database, API, Webhooks and Triggers, Vault), and AU8 (Workspace, Agent Toolbar, CTI Adaptor, Web Connect Softphone - Agent Toolbar, Web Connect Softphone - CTI Adaptor, Live Reports, Voice, Chat, Email, Database, API, Webhooks and Triggers, Telco, Vault).