The scheduled maintenance has been postponed. Customers will be notified of the new date and time in due course.
Posted Apr 29, 2025 - 16:41 AEST
Scheduled
We will be performing scheduled maintenance on the AU7 infrastructure services. During this time, there will be a brief downtime up to 10 mins between 10:00 PM and 10:20 PM AEST. Users operating during the maintenance window are not required to perform any specific action, as services will resume automatically.
This maintenance is necessary to ensure the continued reliability and performance of our services.
If you experience issues during the maintenance window, please do not log tickets. However, if you experience any issues outside of these hours, please get in touch with the ipSCAPE support team by submitting a ticket via our portal at https://ipscape.atlassian.net/servicedesk/customer/portal/5 or contact the Service Desk at #1300 477 227, option 2.
Thank you for your patience and support.
Posted Apr 24, 2025 - 15:38 AEST
This scheduled maintenance affected: AU7 (Workspace, Agent Toolbar, CTI Adaptor, Web Connect Softphone - Agent Toolbar, Web Connect Softphone - CTI Adaptor, Live Reports, Voice, Chat, Email, Database, API, Webhooks and Triggers).