We will provide next steps via the support tickets raised and are conducting further assessment on the root cause.
Posted Nov 05, 2026 - 18:55 AEDT
Update
We are continuing to work on a fix for this issue.
Posted Nov 05, 2026 - 17:09 AEDT
Update
The engineers are continuing to work on a fix for this issue.
We will continue to provide updates through support tickets raised and via this Status Page.
We will provide further update by 8am tomorrow morning.
Posted Nov 05, 2026 - 17:08 AEDT
Identified
The issue causing intermittent problems with the Live Reports and Wallboards failing has been identified and the Engineers are preparing a fix for deployment.
We will provide next update at 4pm today.
Posted Nov 05, 2026 - 14:14 AEDT
Update
We are continuing to investigate this issue with highest priority.
We will provide further update before 2pm.
Posted Nov 05, 2026 - 12:56 AEDT
Investigating
We are aware of intermittent issues customers are experiencing with the Live Reports not displaying which were reported from 8:30am this morning.
The issue is being investigated by the IPSCAPE engineers with the highest priority.
The next update will be in 60mins.
Posted Nov 05, 2026 - 11:39 AEDT
This incident affects: AU5 (Live Reports), AU7 (Live Reports), and AU8 (Live Reports).